Mediation skills in Health and Social Care

KKNU structure involved: Education and research institute ˮKarazin Business Schoolˮ
Project coordinator: Yuliia Kvitka
Project Web page:
Source of funding: German Corporation for International Cooperation (GIZ)
Project reference: 19.1813.5-001.00
Grant agreement number: 83386807 / OEZ 699
Duration: 2 August 2021 – 31 April 2022
Coordinator: V. N. Karazin Kharkiv National University
Budget: 1 228 050,00 UAH


The main goal is development of the certified practical course ˮMediation skills in Health and Social Careˮ for employees of medical and social institutions and improvement of communication proficiency among health care professionals and social workers. Integration of innovative methods of dispute resolution (mediation skills) into the practice of medical institutions and social care institutions, training medical personnel and social workers in conflict-free communication skills in order to create a safe favorable environment for medical workers and patients, socials workers and clients, reduce social tension, and improve the quality of medical and social care.

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